AI Assistant Solutions

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Customer Support and Service

  • Offers 24/7 Support: Answers frequently asked questions and assists with inquiries at any hour, ensuring constant availability.
  • Reduces Costs: By handling repetitive tasks, cuts down on the need for human agents, leading to substantial cost savings.
  • Enhances Customer Satisfaction: Cogxta.ai's quick query resolution boosts satisfaction and fosters brand loyalty.

    • Sales and Marketing

  • Generates Leads: Engages website visitors, qualifies leads, and gathers contact details for further action.
  • Personalizes Recommendations: Suggests products or services tailored to user preferences and behaviors.
  • Assists in Sales: Navigates users through the sales funnel, aiding in informed decision-making.

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    Banking and Finance

  • Manages Accounts: Helps with balance checks, transaction history, and account queries.
  • Detects Fraud: Identifies and alerts users to suspicious activities promptly.
  • Facilitates Loan Applications: Guides users through the loan application process.

    • Healthcare and Telemedicine

  • Schedules Appointments: Assists patients in booking appointments with healthcare providers.
  • Assesses Symptoms: Offers initial symptom assessments and directs users to suitable resources.
  • Sends Medication Reminders: Reminds patients of their medication schedules.

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    Travel and Hospitality

  • Books Travel Arrangements: Aids travelers in securing flights, hotels, and rental cars.
  • Suggests Travel Options: Recommends travel destinations and activities based on user preferences.
  • Provides Customer Service: Handles travel-related inquiries, including delays, cancellations, and baggage tracking.

    • E-Commerce and Retail

  • Tracks Orders: Provides updates on order status and shipping information in real-time.
  • Recommends Products: Offers personalized product suggestions based on user preferences.
  • Engages Customers: Interacts with users throughout their shopping experience, enhancing engagement.

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    Cogxta AI Assistant Usecase Examples

    Usecase 1: Answering Questions from a Document

    User: Hi, can you help me with some information from the company's policy document?
    Sure, I'd be happy to help. Please ask your question.
    User: What is the company's policy on remote work?
    According to the company's policy document, employees are allowed to work remotely up to two days a week. Exceptions can be made with manager approval. All remote work must comply with the company's security guidelines.
    User: I'm having trouble connecting to the company VPN. Can you help me troubleshoot?
    Of course. Let's go through some troubleshooting steps.
    1. Check your internet connection: Are you connected to the internet?
    2. VPN software: Is your VPN client up to date?
    3. Error message: Are you seeing any specific error messages?
    User: Yes, my internet is working, and my VPN client is up to date. I'm getting an error message that says "Unable to resolve server address."
    It looks like there might be an issue with the VPN server address. Please try the following steps:
    1. Go to your VPN client's settings.
    2. Check the server address and ensure it matches the one provided by the IT department.
    3. If the server address is correct, try restarting your VPN client and reconnecting.
    If the problem persists, you may need to contact IT support for further assistance.

    Usecase 2: Troubleshooting a Defect/Problem

    Usecase 3: Reasoning from a Database

    User: Can you tell me the current stock levels of product XYZ?
    Let me check the database for the current stock levels of product XYZ. One moment, please.
    As of the latest update, we have 150 units of product XYZ in stock.
    User: I'm looking for recommendations on improving my team's productivity. Can you help?
    Absolutely. Here are a few recommendations to improve your team's productivity:
    1. Task Management Tools: Use task management tools like Trello or Asana to organize and prioritize tasks.
    2. Regular Meetings: Schedule regular check-ins and meetings to discuss progress and address any blockers.
    3. Time Management: Encourage the use of time management techniques like the Pomodoro Technique.
    4. Training and Development: Invest in training programs to enhance your team's skills.
    5. Feedback: Provide regular feedback and recognition to keep your team motivated.

    Usecase 4: Suggesting Recommendations

    Usecase 5: Doing Analysis on a Given Defect

    User: We have a defect in our software where the login page crashes intermittently. Can you help analyze the issue?
    Sure, I can help with that. Let's start with some basic questions:
    1. Error Logs: Do you have access to the error logs when the login page crashes?
    2. Steps to Reproduce: Can you provide the steps to reproduce the issue?
    3. Recent Changes: Were there any recent changes to the login module or related components?
    User: Yes, here are the error logs. The issue seems to occur when users enter their credentials and click "Login." We recently updated the authentication API.
    Based on the information provided, let's analyze the defect:
    1. Error Logs Analysis: The error logs indicate a timeout issue with the authentication API.
    2. Steps to Reproduce: The crash occurs during the login process, likely due to a delay in the API response.
    3. Recent Changes: The recent update to the authentication API might be causing the issue.
    Recommendations:
    1. API Timeout: Increase the timeout settings for the authentication API.
    2. Error Handling: Implement better error handling to manage API response delays.
    3. Rollback: If the issue persists, consider rolling back to the previous version of the authentication API to see if the problem resolves.
    If these steps do not resolve the issue, further investigation into the API update might be necessary.
    User: Hi, I'm experiencing a stomach ache. Can you help me?
    I'm sorry to hear that. I can help you with some initial diagnostics. How long have you been experiencing the stomach ache?
    User: It's been about two days now.
    Thank you. Can you describe the pain? Is it sharp, dull, or crampy?
    User: It's mostly dull but sometimes gets sharp.
    I see. Have you noticed any other symptoms like nausea, vomiting, fever, or changes in bowel movements?
    User: I've been feeling a bit nauseous and had a slight fever yesterday.
    Thank you for the information. Based on your symptoms, it's important to consult a doctor as soon as possible to get a proper diagnosis and treatment. If the pain becomes severe or if you experience persistent vomiting or high fever, please seek immediate medical attention.

    Usecase 6: Collecting User Diagnostics and Recommendations

    Industry Agnostic and Production Ready Architecture


    User Interface Layer

    Speech

    Text

    Train

    Application Layer

    Intent Classification

    Domain Reasoning

    Context Controllers

    Response Generation

    Data Layer

    Databases

    Documents

    Communications

    Social Media

    Integration Layer

    APIs

    Speech to Text

    LLM / GenAI

    RAG Systems

    Automations

    Analytics Layer

    User Experience

    User Preferences

    Risk Insights

    Recommendations